Refund and Returns Policy

Effective Date: September 10, 2026

At iMaxMall, we want you to be completely satisfied with your purchase of home & kitchen appliances, electronics, baby products, cosmetics, and everyday essentials. This policy explains how returns, refunds, and exchanges work when you shop with us in the United States.

30-Day Return Window

Most items purchased from iMaxMall can be returned within 30 days of the delivery date for a full refund or exchange, provided the conditions below are met.

• Item must be unused, unworn, and in its original condition.
• Item must include original packaging, tags, manuals, and accessories.
• Proof of purchase (order number or confirmation email) is required.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

• Opened or used cosmetics and personal care products
• Opened baby bottles, breast pumps, and feeding items
• Undergarments and intimate apparel
• Gift cards
• Items marked as “Final Sale” or “Non-Returnable” on the product page

How to Start a Return

1. Log in to your iMaxMall account and go to My Orders.
2. Select the item you’d like to return and choose a reason.
3. Choose your preferred return method: mail, in-store drop-off, or assigned courier pickup.
4. Pack the item securely and send it, drop it off, or hand it to the courier as instructed.

If you’re unable to access your account or need assistance, our support team is happy to help — see the contact section below.

Return Methods

You can return your item using any of the following methods:

• By Mail: Ship your item to our returns address below.
• In-Store Drop-Off: Bring your item, along with your order confirmation, to our store location.
• Assigned Courier Pickup: For eligible orders, we can arrange a courier to collect the item from your address.

Refund Process & Timeline

In total, most refunds are completed within 7–15 business days from the day we receive your returned item. You will receive an email notification once your refund has been processed.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please report it within 48 hours of delivery. We will provide a free return shipping label and offer a full refund or replacement at no additional cost to you.

Exchanges

We currently do not offer direct exchanges. If you’d like a different size, color, or model, please return the original item for a refund and place a new order.

Return Shipping Costs

• Damaged, defective, or incorrect items: Return shipping is fully covered by iMaxMall, regardless of the return method used.
• Change of mind, wrong size, or no-longer-needed items: Return shipping is paid by the customer. The return fee is calculated based on your location and the return method selected (mail, in-store, or assigned courier) and will be shown before you confirm your return, or deducted from your refund.

Cancellations

Orders can be canceled free of charge before they are shipped. Once an order has entered processing or shipped, it must be returned using the standard return process after delivery.

Payment Methods

iMaxMall accepts the following payment methods for U.S. customers:

• Visa, Mastercard, American Express, Discover
• PayPal
• Apple Pay & Google Pay
• Shop Pay and other supported installment/buy-now-pay-later options where available at checkout
• Cash on Delivery (COD), where available for your location

Refunds are returned via the same method used for the original payment. For orders paid by Cash on Delivery (COD), the refund will be issued via bank transfer to the account details provided by the customer.

Currency & Pricing

All prices on iMaxMall are listed and charged in US Dollars (USD). If you are using a non-U.S. issued card or payment method, your bank or card provider may apply a currency conversion rate and/or foreign transaction fee at the time of purchase and refund. iMaxMall is not responsible for exchange rate differences between the time of purchase and the time a refund is issued.

International Orders

For orders shipped outside the United States, return eligibility, shipping costs, and delivery times may vary. Any applicable customs duties or import taxes paid at checkout are non-refundable.

Policy Updates

imaxmall may update this Refund & Return Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Updates will be posted on this page with a revised effective date.