Shipping Policy

Last Updated: 11 December 2025

At imaxmall, we strive to make your shopping experience as smooth and efficient as possible. Below is everything you need to know about our shipping process, delivery times, and support.

Shipping Origin

All orders are shipped from Dubai, United Arab Emirates.

Order Processing

  • Orders placed before 2:00 PM (Dubai Time) are processed the same business day.
  • Orders placed after 2:00 PM are processed on the next business day.
  • Handling time: 0–1 business days

Delivery Times

  • Standard Free Delivery: 1 business day from dispatch.

Shipping Charges

  • Free Shipping (1-2 business day) across the UAE

Courier Partners

We work with trusted courier services to ensure fast and reliable delivery:

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number. Use this number to track your shipment directly on the website imaxmall.com

Delivery Areas

We deliver to all major cities across the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain, and Al Ain.

Parcels damaged in transit

If you receive a damaged parcel, please reject it from the courier and contact our customer service for a replacement or re-delivery. If the parcel has already been delivered without your presence, please contact customer service for the next steps.

Item not received

If you have successfully placed an order and have not yet received it, but the tracking status shows that it has been delivered, don’t hesitate to contact the carrier to locate your parcel. If the issue persists, please email us at support@imaxmall.com