Frequently Asked Questions (FAQ)

 

How long will it take to receive my order?

Orders within the UAE are typically delivered within 1–2 business days (Monday to Saturday). The order cut-off time for next-day processing is 2:00 PM (Dubai Time). Once your order is dispatched, you will receive tracking details to monitor the delivery progress.

How can I track my order?

You can track your order at any time using our tracking portal: Track Order Here Simply enter your order details to view the latest shipment status.

What is your return and exchange policy?

At imaxmall, we want you to shop with confidence. You may request a return within 30 days of delivery, provided the product is unused, in its original condition, and includes all original packaging. To initiate a return or exchange, please contact our customer support team.

What payment methods do you accept?

We accept secure payment methods including Visa and MasterCard credit/debit cards. We also offer Cash on Delivery (COD). All transactions are encrypted and processed securely for your protection.

How can I contact you for more information?

If you need further assistance, please reach out to us using the contact details below: Business Name: imaxmall portal Address: Office B-60 L1, Burjuman Centre, Bur Dubai, Al Mankhool, Dubai, United Arab Emirates Phone: +971 56 573 8768 Email: support@imaxmall.com Customer Service Opening Hours: Monday – Saturday: 10:00 AM – 8:00 PM (Dubai Time – GMT+4)