Refund & Return Policy
Last Updated: 12.02.2026
At iMaxMall, we are committed to your satisfaction. If you are not completely satisfied with your purchase of home gadgets, kitchen tools, toys, or other household items, you may request a return or exchange within 30 days from the date of delivery.
Eligibility for Returns:
- Products must be unused, in their original packaging, and in the same condition as received.
- All accessories, manuals, and free gifts included with the purchase must be returned.
- Items such as toys, kitchen gadgets, and home tools that are defective, damaged, or incorrect are eligible for return.
- Opened or used hygiene or personal care items are not eligible for return.
- Sale or clearance items may be returned unless otherwise stated at the time of purchase.
Refund Process:
- Once your return is received and inspected, your refund will be processed within 7–10 business days.
- Refunds will be issued to the original payment method used for purchase.
- Shipping charges are non-refundable unless the return is due to a defective or incorrect item sent by iMaxMall.
- Returns that do not meet the above conditions may be rejected.
- Refunds may take 7–10 business days to appear on your account after processing.
Exchange Policy:
- Exchanges are available for defective, damaged, or incorrect items only.
- Exchanged items must be of equal value. Any price difference will be adjusted during the exchange.
- Return or exchange shipping costs are the responsibility of the customer unless the item is defective or incorrectly shipped by iMaxMall.
How to Initiate a Return or Exchange:
- Contact our support team at support@imaxmall.com or call +971 56 876 2278 within 30 days of delivery.
- Provide your order number, product details, and reason for the return or exchange.
- Our team will provide instructions on how to ship the item back safely.
- We recommend using a tracked shipping method for your return.
Processing Time:
- Returns and exchanges are inspected upon receipt to ensure they meet eligibility criteria.
- Refunds are processed within 7–10 business days after inspection.
- Exchanges may take additional time depending on product availability and shipping schedules.
Non-Returnable Items:
- Perishable items such as food or supplements (if any).
- Opened or used hygiene or personal care products.
- Digital products or gift cards.
Important Notes:
- Keep your return tracking information until the refund or exchange is complete.
- iMaxMall reserves the right to reject returns that do not meet the above criteria.
- Inspect your products upon delivery and report any issues immediately.
- This policy is fully compliant with Google Shopping and e-commerce regulations, ensuring transparency and customer trust.
Contact Information:
- Email: support@imaxmall.com
- Phone: +971 56 876 2278
- Address: Office L13/05-B-60, Burjuman Centre, Bur Dubai, Al Mankhool, Dubai, United Arab Emirates
We are committed to making your shopping experience smooth, safe, and reliable. Thank you for choosing iMaxMall.