FAQ

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 4 – 6 business days from the time your package arrives back to us for a refund to be issued.

About us

Shopping Information

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Cash on Delivery (COD) where available for your location. All prices are listed in US Dollars (USD).

How much is shipping and how long will it take?

We offer free shipping on all orders within the United States, with no minimum order value required. Orders are typically processed within 1 to 2 business days, and delivery takes an additional 3 to 4 business days after your order ships — so most customers receive their package within 4 to 6 business days from the order date.

How long will it take to get my package?

Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey in real time. Delivery generally takes 4 to 6 business days after shipping, though remote locations, weather, or carrier delays may occasionally add extra time.

Can I return or exchange an item?

Yes — most items can be returned within 30 days of delivery for a full refund, as long as they’re unused and in their original packaging. We don’t currently offer direct exchanges; simply return the original item for a refund and place a new order for the item you’d prefer.

Payment Information

What payment methods do you accept?

Is it safe to enter my card details on your site?

Yes. All transactions are processed through PCI-DSS compliant, SSL-encrypted payment gateways. We never store your full card number or CVV on our servers, and our team never asks for your card details, PIN, or OTP by email, phone, or chat.

When will my card be charged?

For most payment methods, your card or account is charged at the time you place your order, which confirms and reserves your item for processing. If you choose Cash on Delivery, no payment is taken online — you simply pay in cash when your order arrives

Why was my payment declined?

Common reasons include insufficient funds, an incorrect card number or CVV, a billing address mismatch, or your bank blocking the transaction as a security precaution. Double-check your details, contact your bank if needed, or try an alternate payment method. If the issue continues, our support team is happy to help.

Order & Returns

How do I return an item?

Log in to your imaxmall account, go to My Orders, select the item you’d like to return, and choose a reason. You can then return it by mail, in-store drop-off, or assigned courier pickup — whichever is most convenient for you.

How long do I have to return an item?

Most items can be returned within 30 days of the delivery date for a full refund, as long as they’re unused, in their original condition, and include original packaging and tags. Some items, like opened cosmetics or final sale products, aren’t eligible for return.

Can I change or cancel my order after placing it?

Orders can be canceled or changed free of charge before they enter processing or ship. Once an order has shipped, it can no longer be modified or canceled — but you’re welcome to return it after delivery using our standard return process.

When will I get my refund?

Once we receive your returned item, refunds are typically processed within 7 to 15 business days, covering carrier transit, warehouse inspection, and your bank’s processing time. Refunds are issued to your original payment method, or by bank transfer for Cash on Delivery orders.

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Do I need an account to place an order?

No, you can check out as a guest. Creating a free account just makes it easier to track orders, save your shipping details, and manage returns for future purchases.

How will I know my order was placed successfully?

You’ll receive an order confirmation email right after checkout with your order number and item details. If you don’t see it within a few minutes, please check your spam or junk folder before contacting us.

Can I track my order?

Yes. Once your order ships, we’ll email you a tracking number so you can follow its progress right up to delivery. Tracking details may take up to 24 hours to update after your order first ships.

What if I have a problem with my order?

If your item arrives damaged, defective, or different from what you ordered, let us know within 48 hours of delivery and we’ll arrange a free return, replacement, or refund. For anything else, our support team is just a message away.

How can I contact imaxmall?

We are happy to help with questions about your order, shipping, or returns. You can reach us any of these ways:

Email: support@imaxmall.com

Phone: +1 308-288-1533

Address: imaxmall LLC, 1322 Diers Ave, Grand Island, NE 68803, United States

In-person return hours: Monday to Saturday, 10:00 AM to 7:00 PM CT (closed Sunday)

You can also use our Contact Us page. Please include your order number so we can help you faster.

Contact Us

Shopping Information

Payment Information

Order & Returns

Ordering from imaxmall

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