Refund and Returns Policy

Effective Date: October 4, 2026

At imaxmall, we want you to be satisfied with your purchase of home decor, kitchen gadgets, and women’s clothing. This policy explains how returns, refunds, and cancellations work for orders shipped within the United States by imaxmall LLC.

1. Accepted Returns

We accept returns for:

Faulty or defective products
Damaged products
Incorrectly delivered products (not what you ordered)
Non-defective products returned within the 30-day return window (change of mind, wrong size, no longer needed)

2. 30-Day Return Window

Most items can be returned within 30 days of the delivery date for a full refund of the item price, provided these conditions are met:

The item is unused, unworn, and in its original condition.
The item includes its original packaging, tags, and any accessories or manuals.
You have proof of purchase (order number or confirmation email).

3. Condition of Returned Items

Please handle your item carefully. You may open and inspect it to check its size, fit, and function, but please do not use or wear it beyond what is needed for that. If a returned item shows signs of use, damage, or missing parts beyond normal inspection, we may reduce the refund to reflect the loss in value, or decline the return and send the item back to you.

4. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned unless they arrive damaged or defective:

Undergarments and intimate apparel
Items marked “Final Sale” or “Non-Returnable” on the product page

5. How to Start a Return

Please contact us or start your return online before sending anything back, so we can coordinate the return and match it to your order.

Log in to your imaxmall account and go to My Orders.
Select the item you want to return and choose a reason.
Choose a return method (see below).
Pack the item securely and send it, drop it off, or hand it to the courier as instructed.

If you cannot access your account, contact us using the details at the bottom of this page and we will start the return for you. Please keep your tracking number until your refund is complete.

6. Return Methods

By mail: Ship your item to the returns address below.
In-person drop-off: Bring your item and order confirmation to the address below during the hours listed. See our Store Location page for details.
Courier pickup: For eligible orders, we can arrange a courier to collect the item from your address.

Returns Address:
imaxmall LLC
1322 Diers Ave
Grand Island, NE 68803
United States

In-Person Return Hours:
Monday to Saturday, 10:00 AM to 7:00 PM CT. Closed Sunday.

7. Return Shipping Costs and Fees

Reason for Return	Return Shipping Paid By
Damaged, defective, or incorrect items	imaxmall (free return label or courier pickup)
Change of mind, wrong size, or no longer needed	Customer. The cost depends on the return method you choose, and is shown before you confirm your return or deducted from your refund.

Restocking or processing fees: We do not charge any restocking or processing fees for returns. All refunds and amounts are processed in US Dollars (USD).

8. Refund Process and Timeline

After we receive and inspect your returned item, we will approve and issue your refund promptly. You will receive an email once your refund has been processed.

Step	Estimated Time
Return shipped by customer	1-7 business days (carrier transit)
Inspection after we receive the item	1-3 business days
Refund approved and issued	2-5 business days
Funds appear in your account	3-10 business days (depends on your bank or card issuer)

Most refunds are completed within 7-15 business days of the day we receive your returned item.

Refund method: Refunds go back to the original payment method used at checkout, such as a credit or debit card, unless we agree otherwise with you. For Cash on Delivery (COD) orders, the refund is sent by bank transfer to the account details you provide. We do not issue cash refunds. Depending on your bank or card issuer, it may take some time for the credit to show in your account.

9. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery. We will provide a free return label (or arrange a free courier pickup) and offer a full refund or a replacement at no cost to you, including original shipping.

10. Missing or Damaged Delivery

If your order arrives damaged or an item is missing, please contact us as soon as possible and provide, if you can:

Your order number
The name of the affected item
A description of the problem
Photos of the damaged item or packaging

We will review your case and let you know the next steps. See our Shipping & Delivery Policy for more on shipment issues.

11. Exchanges

We do not currently offer direct exchanges. If you need a different size, color, or item, please return the original for a refund and place a new order. If you are unsure, contact our customer service first and we will help you choose the best option.

12. Cancellations

Orders can be canceled free of charge before they ship. To cancel, contact us as soon as possible with your order number and a clear statement that you want to cancel. If the order has not yet shipped, we will cancel it and refund you in full. Once an order has shipped, it must be returned using the process above after delivery.