Shipping Policy

Effective Date: October 4, 2026

imaxmall LLC wants your order to arrive quickly and reliably. This policy explains our shipping options, processing and delivery times, order cut-off time, and what to do if something goes wrong.

1. Free Shipping

We offer free standard shipping on all U.S. orders, with no minimum order value.

Shipping Method	Processing Time	Transit Time	Shipping Cost
Standard Shipping (USA)	1-2 business days (Monday-Friday)	3-4 business days (Monday-Friday)	$0.00

The available shipping options and costs are always displayed during checkout.

2. Where We Ship From and Deliver To

All orders ship from our U.S. warehouse to addresses within the United States. We do not currently ship internationally, and deliveries to other countries are not planned at this time. Because orders ship domestically, no customs duties or import fees apply. See our Customs, Duties & Taxes Policy.

3. Order Cut-Off Time

Our daily order cut-off time is 2:00 PM Central Time (CT), Monday to Friday.

Orders placed before 2:00 PM CT on a business day: processing begins the same business day.
Orders placed after 2:00 PM CT, on weekends, or on public holidays: processing begins the next business day.

Note: Business days are Monday to Friday, excluding public holidays. During busy seasons, holidays, or sales events, processing may take a little longer.

4. Processing Time and Estimated Delivery

Processing takes 1-2 business days and is already included in the total delivery time below. The estimated delivery time is counted from the time your order is placed until it is delivered.

Stage	Estimated Time
Order processing (included in total)	1-2 business days
Transit time (after the order ships)	3-4 business days
Total estimated delivery	4-6 business days from order date

5. Shipping Carriers

We ship with carriers such as USPS, UPS, and FedEx. The carrier is selected based on your delivery address and package size.

6. Order Confirmation and Tracking

You will receive an order confirmation email right after you place your order. Once your order has been packed and handed to the carrier, you will receive a shipping confirmation email with your tracking number, so you can follow your delivery online.

Please allow up to 24 hours for tracking to update. If you do not see our emails, check your spam or junk folder before contacting us.

7. Delivery Delays

Delivery may occasionally take longer than estimated because of weather, carrier delays, holidays, or other circumstances outside our control. If your order has not arrived within the estimated window, please contact our customer service team. We will check the status of your order with the carrier and keep you updated.

8. Damaged Delivery

If your package arrives damaged, please take photos of the packaging and the damaged items as soon as possible, and contact us at support@imaxmall.com with:

Your order number
Photos of the damaged package and items
A brief description of the problem

We will review your case, work with the carrier where needed, and let you know the next steps, which may include a replacement or refund.

9. Missing or Incomplete Delivery

If an item is missing from your order or your delivery is incomplete, please contact us as soon as possible and include:

Your order number
The missing item
A brief description of the problem

Please note that items in one order may sometimes arrive in separate packages. Check your tracking emails before reporting a missing item. We will review your case and tell you the next steps.

10. Lost Packages

If your tracking shows the package as delivered but you did not receive it, first check around your property and with neighbors, and allow 24 hours for tracking to update. If you still cannot find it, contact us and we will investigate with the carrier and offer a replacement or refund where applicable.

11. Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays, lost packages, or returned shipments caused by incorrect or incomplete address information. If you notice a mistake right after ordering, contact us immediately; we can only change the address if the order has not yet shipped.

12. Returned or Undeliverable Packages

If a package is returned to us because of an incorrect address, failed delivery attempts, refused delivery, or an unclaimed package, additional shipping charges may apply to resend the order. See our Refund & Return Policy for refund details.