Effective Date: September 10, 2026
At imaxmall, we want your order to arrive quickly and reliably. This policy explains how shipping works when you shop with us in the United States, including processing times, delivery estimates, and what to do if something goes wrong along the way.
Where We Ship
imaxmall currently ships to customers within the United States, including all 50 states.
Order Processing
We process orders Monday to Friday, excluding weekends and public holidays. Most orders are processed within 1 to 2 business days before they are handed off to the carrier.
Shipping Costs
We offer free standard shipping on all orders within the United States. No minimum order value is required.
Estimated Delivery Time
| Stage | Estimated Time |
|---|---|
| Order processing (handling time) | 1–2 business days |
| Transit time (after order ships) | 4–6 business days |
| Total estimated delivery | 5–8 business days from order date |
Orders placed after business hours, on weekends, or on public holidays will begin processing on the next business day.
Shipping Carriers
We work with trusted shipping partners including USPS, UPS, and FedEx to deliver your order safely and on time.
Order Tracking
Once your order ships, you’ll receive a confirmation email containing your tracking number. Please allow up to 24 hours for tracking details to update.
If you don’t see the tracking email in your inbox, please check your spam or junk folder before reaching out to our support team.
Delivery Delays
Delivery may occasionally take longer than estimated due to weather conditions, carrier delays, holidays, remote locations, or other circumstances outside our control. imaxmall is not responsible for delays that occur after an order has been handed over to the shipping carrier.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order. imaxmall is not responsible for delays, lost packages, or returned shipments caused by incorrect or incomplete address information provided by the customer.
Returned or Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, refused delivery, or an unclaimed package, additional shipping charges may apply to resend the order. For details on cancellations, refused deliveries, and refunds, please see our Refund & Return Policy.
Lost or Damaged Packages
If your shipment is lost or arrives damaged, please contact us as soon as possible. We will work directly with the shipping carrier to investigate and resolve the issue quickly, with a replacement or refund where applicable.
Policy Updates
imaxmall may update this Shipping Policy from time to time to reflect changes in our shipping practices or for legal and regulatory reasons. Updates will be posted on this page with a revised effective date.
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